> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trunk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach Trunk for help, including enterprise support SLAs and response-time commitments.

## How to reach us

| Contact Method                                        | Description                                                                                                                                           |
| ----------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- |
| [Meeting or Demo](https://calendly.com/trunk/demo)    | For sales-related matters, you can email us at [sales@trunk.io](mailto:sales@trunk.io) or [schedule a meeting here](https://calendly.com/trunk/demo). |
| [Email](mailto:support@trunk.io)                      | Email us at [support@trunk.io](mailto:support@trunk.io). We'll get back to you within 48 hours.                                                       |
| [Security Concerns (Email)](mailto:security@trunk.io) | Report security issues or request security information by emailing us at [security@trunk.io](mailto:security@trunk.io)                                |
| [Report Outages](https://status.trunk.io)             | Report outages and critical issues by clicking "Report an issue" at [status.trunk.io](https://status.trunk.io)                                        |

## Enterprise support

### Support availability

* Business Hours: 6:00 AM - 6:00 PM PST, Monday through Friday
* Critical Issue Monitoring: 24/7 coverage for production-impacting incidents

### Response time commitments

* Critical Issues: 2 hour maximum response time (24/7) (See 'Report Outages' above)
* High Priority Issues: 4 hours maximum response time (business hours)
* General Issues: 1 business day maximum response time (business hours)

<Info>
  *Response time refers to initial acknowledgment and issue triage. Resolution timeframes depend on technical complexity and may require coordination across multiple systems.*
</Info>

### Account management

* Dedicated account manager assigned to enterprise accounts
* Maintains familiarity with your technical environment and requirements
* Primary point of contact for non-technical issues and escalations

### Product development and roadmap

* Direct access to product management team for feature discussions and roadmap input
* Early access to beta features and roadmap previews aligned with your use cases
* Dedicated feature request tracking with status updates and technical feasibility assessments

### Implementation and technical consulting

* Prioritized onboarding and initial configuration assistance
* Technical best practices review for your specific development workflow
* Architecture guidance for optimal integration

### Support channels

* Dedicated Slack Connect channel with direct engineering team access (business hours)
* Escalated email support queue with enterprise priority handling
* Live technical consultation for complex technical issues

### Security and compliance

* Security assessment completion for procurement processes
* Access to current security documentation, SOC2 certifications, and reports
* Review of custom Data Processing Agreements and security requirements