# Support

### How to reach us

<table><thead><tr><th width="239">Contact Method</th><th>Description</th></tr></thead><tbody><tr><td><a href="https://slack.trunk.io">Community Slack</a></td><td>We offer near real-time support in our <a href="https://slack.trunk.io">Slack community</a>. Post your questions in #getting-started, #bugs, or #general for quick answers. Want to discuss something privately? Simply drop a note in any channel and we'll continue in DMs.</td></tr><tr><td><a href="https://calendly.com/trunk/demo">Meeting or Demo</a></td><td>For sales-related matters, you can email us at <a href="mailto:sales@trunk.io">sales@trunk.io</a> or <a href="https://calendly.com/trunk/demo">schedule a meeting here</a>.</td></tr><tr><td><a href="https://github.com/orgs/trunk-io/discussions/">GitHub Discussions</a></td><td>If there's something you want us to build, you can post on Slack in #feature-requests or start a discussion on <a href="https://github.com/orgs/trunk-io/discussions/">GitHub Discussions</a>.</td></tr><tr><td><a href="mailto:support@trunk.io">Email</a></td><td>Email us at <a href="mailto:support@trunk.io">support@trunk.io</a>. We'll get back to you within 48 hours, though for fastest support, we recommend our <a href="https://slack.trunk.io/">Slack community</a>!</td></tr><tr><td><a href="mailto:security@trunk.io">Security Concerns (Email)</a></td><td>Report security issues or request security information by emailing us at <a href="mailto:security@trunk.io">security@trunk.io</a></td></tr><tr><td><a href="https://status.trunk.io">Report Outages</a></td><td>Report outages and critical issues by clicking "Report an issue" at <a href="https://status.trunk.io">status.trunk.io</a></td></tr></tbody></table>

### Enterprise support

#### Support availability

* Business Hours: 6:00 AM - 6:00 PM PST, Monday through Friday
* Critical Issue Monitoring: 24/7 coverage for production-impacting incidents

#### Response time commitments

* Critical Issues: 2 hour maximum response time (24/7) (See 'Report Outages' above)
* High Priority Issues: 4 hours maximum response time (business hours)
* General Issues: 1 business day maximum response time (business hours)

{% hint style="info" %}
*Response time refers to initial acknowledgment and issue triage. Resolution timeframes depend on technical complexity and may require coordination across multiple systems.*
{% endhint %}

#### Account management

* Dedicated account manager assigned to enterprise accounts
* Maintains familiarity with your technical environment and requirements
* Primary point of contact for non-technical issues and escalations

#### Product development and roadmap

* Direct access to product management team for feature discussions and roadmap input
* Early access to beta features and roadmap previews aligned with your use cases
* Dedicated feature request tracking with status updates and technical feasibility assessments

#### Implementation and technical consulting

* Prioritized onboarding and initial configuration assistance
* Technical best practices review for your specific development workflow
* Architecture guidance for optimal integration

#### Support channels

* Dedicated Slack Connect channel with direct engineering team access (business hours)
* Escalated email support queue with enterprise priority handling
* Live technical consultation for complex technical issues

#### Security and compliance

* Security assessment completion for procurement processes
* Access to current security documentation, SOC2 certifications, and reports
* Review of custom Data Processing Agreements and security requirements


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