Support
Need help with Trunk?
How to reach us
We offer near real-time support in our Slack community. Post your questions in #getting-started, #bugs, or #general for quick answers. Want to discuss something privately? Simply drop a note in any channel and we'll continue in DMs.
For sales-related matters, you can email us at [email protected] or schedule a meeting here.
If there's something you want us to build, you can post on Slack in #feature-requests or start a discussion on GitHub Discussions.
Email us at [email protected]. We'll get back to you within 48 hours, though for fastest support, we recommend our Slack community!
Report security issues or request security information by emailing us at [email protected]
Report outages and critical issues by clicking "Report an issue" at status.trunk.io
Enterprise support
Support availability
Business Hours: 6:00 AM - 6:00 PM PST, Monday through Friday
Critical Issue Monitoring: 24/7 coverage for production-impacting incidents
Response time commitments
Critical Issues: 2 hour maximum response time (24/7) (See 'Report Outages' above)
High Priority Issues: 4 hours maximum response time (business hours)
General Issues: 1 business day maximum response time (business hours)
Response time refers to initial acknowledgment and issue triage. Resolution timeframes depend on technical complexity and may require coordination across multiple systems.
Account management
Dedicated account manager assigned to enterprise accounts
Maintains familiarity with your technical environment and requirements
Primary point of contact for non-technical issues and escalations
Product development and roadmap
Direct access to product management team for feature discussions and roadmap input
Early access to beta features and roadmap previews aligned with your use cases
Dedicated feature request tracking with status updates and technical feasibility assessments
Implementation and technical consulting
Prioritized onboarding and initial configuration assistance
Technical best practices review for your specific development workflow
Architecture guidance for optimal integration
Support channels
Dedicated Slack Connect channel with direct engineering team access (business hours)
Escalated email support queue with enterprise priority handling
Live technical consultation for complex technical issues
Security and compliance
Security assessment completion for procurement processes
Access to current security documentation, SOC2 certifications, and reports
Review of custom Data Processing Agreements and security requirements
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